LifeSavers understands that unexpected circumstances arise.  To support our students while maintaining the integrity of our scheduling, materials preparation, and instructor time, the following policies apply to all courses. 

Individual Sign-Up [Open-Enrollment Classes]

LifeSavers' open enrollment classes refers to our publicly scheduled CPR and safety training courses that are made available to individual participants on a first‑come, first‑served basis. These classes are not reserved for any specific employer, organization, or private group and are open to the general public.

• Cancellation & Rescheduling — Students must provide a minimum of 48 hours’ notice prior to the scheduled course date to receive credit toward a future class of the same course type.  Approved cancellations may be applied to another course within 30 days. Credits cannot be extended beyond this period.

• No‑Show Policy — If you miss your scheduled class, the registration fee/payment is forfeited.  Similar to tickets for your favorite Minnesota sporting events, concerts, or 5K races, your seat is reserved and materials are purchased/prepared in advance; therefore, we cannot refund unattended registrations.

• Wrong Course Registration — LifeSavers is not financially responsible for accidental enrollment in an incorrect course.  LifeSavers will not provide a refund and you will incur that cost.  Please verify with your employer or credentialing agency proactively which certification type is required and which course you need for compliance with your employment.  All transactions are non‑refundable.        

• Late Arrival Impact — Students arriving more than 10 minutes after the scheduled course start time may be denied entry or admission to the class.  CPR courses are time‑sensitive and require full participation to meet American Heart Association standards.  Students are expected to arrive 10-15 minutes prior to the class start time to ensure they are checked in and seated.  
• Please call/text our main number if you are running late (defined as "at the start time or after the start time of class up to 10 minutes").  We do our best to work with you yet try to maintain fairness of those students who showed up on time.  

• Rescheduling After Late Arrival — Late arrivals (> 10 minutes) are treated as no‑shows and follow the same non‑refundable policy.  A new registration (enrollment & payment) will be required.

• Sick Policy — If you are ill, experiencing symptoms of a contagious condition, or have recently been exposed to someone who is sick, we ask you to call/text our main number prior to attending class to determine whether or not you will be permitted to attend.  For the safety of all students and instructors, LifeSavers does not permit attendance while actively symptomatic (e.g. fever).  Illness‑related absences are handled on a case-by-case basis.  If you are sick, please contact us prior to your scheduled class to discuss your symptoms and attendance/rescheduling options within the allowed policy window.

Groups/Businesses/On-Site Training

LifeSavers' groups, businesses, and on‑site training refers to private CPR courses scheduled exclusively for an employer, organization, facility, or designated group.  These sessions are reserved in advance for a specific entity and are not open to the general public. LifeSavers allocates instructor time, travel, equipment, and materials specifically for the particular group.

• Final Roster Requirement — A confirmed roster [total headcount] is required one week prior to the training date.  This final count determines the invoice total and what you will be billed for.  This ensures adequate preparation, travel planning, equipment allocation, and material procurement.

• Attendance & No‑Show — As with ticketed events, LifeSavers cannot refund students who do not attend.  The reserved time, travel, materials, and instructor allocation remain fixed regardless of attendance.  

• Non‑Refundable Transactions — All group and on‑site training purchases are final.  Credits or rescheduling options may be offered at LifeSavers’ discretion but are not guaranteed.

• Late Arrival Impact — Students arriving more than 10 minutes after the scheduled start time may be denied entry.  CPR courses are time‑sensitive and require full participation to meet American Heart Association standards.

• Rescheduling After Late Arrival — Late arrivals (> 10 minutes) are treated as no‑shows and follow the same non‑refundable policy.  A new registration (enrollment & payment) will be required.

Summary

• All transactions are non-refundable.  
• At LifeSavers, we understand that circumstances arise which are unavoidable and will require you to alter your plans to your intended course appointment.  
• Please communicate proactively (not reactively) and we will commit to doing our best to work with you.     
• We have provided this convenient form (below) to assist you if you do need to alter your plans.